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Ultra crashing


Jdjd Gaming
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GPU: RTX 4060

CPU: Ryzen 5 5600

RAM: 16GB

 

Ultra crashes when selecting a project in project manager theres loading cursor icon then crash, it worked few days ago and didnt crash, before the 0.99 update (yet im not on beta branch) and now going back to 0.9.7 then back to main still the issue however when on the 0.9.7 there is no crashing, Ultra version i use is the standard one...

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2 hours ago, Jdjd Gaming said:

im on nvidia gpu as i said... the only AMD thing i have in my PC is the CPU, but my gpu is NVIDIA RTX 4060 with latest drivers

Oh sorry, I misread that.

If you create a brand new project in version 0.9.9 does this still happen? There are major changes in the shader data layouts between some engine versions. If shaders from one version are used in another project it can cause crashes. I do my best to maintain control of this by prompting the user to sync their project when versions change.

My job is to make tools you love, with the features you want, and performance you can't live without.

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1 hour ago, Josh said:

Oh sorry, I misread that.

If you create a brand new project in version 0.9.9 does this still happen? There are major changes in the shader data layouts between some engine versions. If shaders from one version are used in another project it can cause crashes. I do my best to maintain control of this by prompting the user to sync their project when versions change.

yes, it still happens, around few days ago it worked before 0.9.9, then 0.9.9 released on beta while i was on beta branch so after it updated i switched back to no beta and now it just crashes like this no matter what i do and like i said i have reinstalled ultra, made new project and everything i could think of, i remember when i was in 0.9.8 just before 0.9.9 when entering ultra would auto load in to project without loading into project manager but now thats no longer happening, which i fell like might be cause and im not sure how to make it do that...

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10 hours ago, Jdjd Gaming said:

yes, it still happens, around few days ago it worked before 0.9.9, then 0.9.9 released on beta while i was on beta branch so after it updated i switched back to no beta and now it just crashes like this no matter what i do and like i said i have reinstalled ultra, made new project and everything i could think of, i remember when i was in 0.9.8 just before 0.9.9 when entering ultra would auto load in to project without loading into project manager but now thats no longer happening, which i fell like might be cause and im not sure how to make it do that...

im not sure why but now ultra works again..... its like it sometimes breaks like this then fixes itself after few daysimage.thumb.png.d87b2698d795f6d396e8ab8fc3a752ca.png

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I do not know how to even begin testing this, since no one else has this problem and my Nvidia card works fine. All I can suggest is to update to the latest Nvidia driver.

Is this a laptop or a desktop PC?

My job is to make tools you love, with the features you want, and performance you can't live without.

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46 minutes ago, Josh said:

I do not know how to even begin testing this, since no one else has this problem and my Nvidia card works fine. All I can suggest is to update to the latest Nvidia driver.

Is this a laptop or a desktop PC?

its a desktop, and yeah i didnt have these issues before too so its very strange, as it now loads but placing any entity it crashes (however loading a map that had entitys placed before does NOT crash) so it seems to be an issue when placing an entity and this also applies to placing brushes

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3 hours ago, Josh said:

I do not know how to even begin testing this, since no one else has this problem and my Nvidia card works fine. All I can suggest is to update to the latest Nvidia driver.

Is this a laptop or a desktop PC?

ok so somehow it works now.. placing entities and stuff, it started working instant after latest update from few mins ago.. im not sure why/how but it did.. sometimes ultra breaks like this and im not sure why to be honest..

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  • 1 month later...
16 hours ago, Josh said:

Check your light quality setting in the options. If it is set to 400% lower it to 100%.

my issue is that this happens in project manager, when i click project it shows loading icon cursor and then crashes, it has happened to me 2 times in past months and it somehow fixed itself after few updates, but now it did just restart againimage.thumb.png.fbdee03ecbcff1f6bc47b81b962106b6.png

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  • Solution

C:\ProgramData\Leadwerks\settings.json is where settings are stored.

The shadowquality setting should be 1 or 0.5. Some cards will run out of memory at higher settings.

	"video":
	{
		"antialias": 0,
		"refraction": false,
		"screenspacereflection": false,
		"shadowcascadedistance": 4.0,
		"shadowquality": 1,
		"terrainshadows": false,
		"tessellation": 0,
		"textureanisotropy": 0,
		"verticalsync": true
	},

I also recommend using 512x512 for the default shadow map size. You might need to check your maps and make sure they are using this setting. Older builds of the engine used 1024x1024, which would require 48 mb VRAM per static point light.

My job is to make tools you love, with the features you want, and performance you can't live without.

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56 minutes ago, Josh said:

C:\ProgramData\Leadwerks\settings.json is where settings are stored.

The shadowquality setting should be 1 or 0.5. Some cards will run out of memory at higher settings.

	"video":
	{
		"antialias": 0,
		"refraction": false,
		"screenspacereflection": false,
		"shadowcascadedistance": 4.0,
		"shadowquality": 1,
		"terrainshadows": false,
		"tessellation": 0,
		"textureanisotropy": 0,
		"verticalsync": true
	},

I also recommend using 512x512 for the default shadow map size. You might need to check your maps and make sure they are using this setting. Older builds of the engine used 1024x1024, which would require 48 mb VRAM per static point light.

yeah that was the issue thanks

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