purchase not showing up in client area

[wburton72]

I bought Leadwerks a few days ago and got the links for the download in an email but when I log into my account it says that I have no purchases.

[wburton72]

Still says no purchases. Really just want to make sure that I'm in the system and have access to the installer just in the event something goes wrong like my leadwerks email gets deleted.

[AggrorJorn]

hey,

 

You stated that you received a mail with downloads. Can I conclude from that, that you purchased Leadwerks via the website and not via Steam?

[wburton72]

I bought leadwerks via leadwerks website.

[AggrorJorn]

Then it looks like an administrative problem. Sending Josh an email or a private message is a solution but he gets hundreds of mails every day probably.

You can also try the chat if he is online. (Right bottom of your screen.)

[Josh]

Sometimes the payment system doesn't sync properly with the site. I manually approved the transaction.

[wburton72]

Thank you Josh.